Document Outline

• Limited Warranty
• Contents
  • Step 2: Create Personal Call Handler Rules 93
  • Step 3: The Final PCH Rules 94
• Introduction
  • Organization
  • Conventions
  • Related Documents/Media
• The Grand Tour 1
  • The Main Screen
    • The Streamlined View
    • Expanded View
    • Screen Docked Views
    • Net Phone Main Menu
  • The Side Window Screen
    • Call Handler Mode
    • Buttons Mode
  • Companion Application Windows
  • Skins
    • To Change Skin Selection
• Net Phone Settings 2
  • Preferences
    • General Tab
    • Dialing Tab
    • Docking Tab
    • Advanced Tab
  • Setting Up Hot Key Dialing & Popup
    • Setting Shortcut Keys
  • Options Buttons
    • Option Button Key Types
  • User Programmable Keys
    • To Initialize Key
    • To Swap Keys
    • To Copy This Key
    • To Change Key
• User-Defined Actions 3
  • Creating Actions
    • Attach Acct Code
    • Export Call Info
    • Log Info to File
    • Lookup in Outlook
    • Minimize Phone Screen
    • Modify Call Information
    • Play WAV File
    • Pop External Web Browser
    • Pop Internal Web Browser
    • Popup Call Info Screen
    • Popup Phone Screen
    • Run another Program
    • Send DDE Msg
    • Send Keystrokes to a Program
    • Set Phone Do Not Disturb
    • Set Phone Status Message
    • Set Phone Forwarding
    • System/PBX Command
    • Transfer Call
  • Action Variables
    • Call Variables
    • System Variables
    • Exporting Actions
    • Importing Actions
    • Testing Actions
• Using Net Phone Features 4
  • Call Handling Features
    • Making Outgoing Calls
    • Answering Calls
    • Transferring Calls
    • Viewing Extra Call Information
    • Holding Calls
  • Phone Feature Operation
    • Status Messages
    • Call Fowarding
  • Call Center Features
    • Logging In or Out
    • Changing Agent Status
• Connecting Headsets 5
  • Plantronics Wireless Headset
    • CS50-USB and CS60-USB DECT
    • Installation
    • Headset Controls and Operation
    • Net Phone Audio Setup Screen
  • Trouble Shooting
• Using Microsoft Outlook 6
  • Dialing from within Outlook
  • Incoming Calls
  • While on a Call
  • Integrating with Outlook Calendar
• Personal Call Handler 7
  • Creating Personal Call Handling Rules
  • Like Matches
  • Unlike Matches
  • Export Rules
  • Importing Rules
• Using Companion Applications 8
  • Directories
    • Sorting Entries
    • Finding Entries
    • Extension Directory
    • Speed Dial Directory
  • Call History
  • Browser Window
  • Presence Viewer
  • Other Applications
    • Chat
    • Personal Power Dialer
    • Replay
• Index