GE GFK-1541B - Manual (Page 190)

GFK-1541B Chapter 7 Troubleshooting 7-3
7
What to do if you Cannot Solve the Problem
If, after using the troubleshooting guide, you still cannot solve your problem, call GE Fanuc
Automation - NA. Please have the following information available when you call.
ƒ The Name and Catalog Number marked on the product.
ƒ Description of symptoms of problem. Depending on the problem, you may also be asked for
the following information:
The ladder logic application program and the PLC sweep time at the time the problem
occurred.
A listing of the configuration parameters for the Ethernet Interface that failed.
A description of the network configuration. This should include the number of PLCs
and host computers accessing the network, the type of network cable used (e.g. twisted
pair, fiber optic, etc.), length of network cable, and the number and manufacturer of
transceivers, hubs, and network switches used.