Matrox Electronic Systems M.Key/100 User Manual
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Matrox M.Key License Agreement, Warranty, and Service
H. Procedure for returning goods
No returned goods, for service or otherwise, will be accepted without prior authorization from Matrox. To obtain
return authorization, contact Matrox M.Key Customer Support (see the contact information at
. Once approved, Matrox will contact you with your Returned Merchandise
Authorization (RMA) number. Matrox cannot be responsible for units returned without an RMA number. Matrox
will advise you of the shipping address. The packaging must indicate the RMA number on the outside. It is strongly
recommended that a copy of the original packing slip which states the serial number of the items you're returning be
included with the returned merchandise. This will speed up processing.
Each individual, returned unit or group of units MUST have an RMA number issued by Matrox. Matrox must
authorize the number of units grouped under one RMA number. Any units received without prior approval by
Matrox will be returned to you freight collect.
You shall be responsible for the cost of consolidated freight (one way only) for warranty units from your location to
the location designated by Matrox. Once repaired, Matrox will incur the cost of consolidated freight for warranty
units to your location.