Matrox Electronic Systems LE G450 - Manual (Page 55)

Matrox Graphics Card – User Guide 55
" Write a letter to Graphics Customer Support at our Corporate Headquarters. The
address is:
Matrox Graphics Inc., 1055 St. Regis Blvd., Dorval, QC, Canada, H9P 2T4.
Information we need
Please give a complete description of the problem, and include:
! Matrox card serial number, model number, revision number, BIOS number, driver type
and version, and memory address at which the Matrox card is installed.
! Computer brand name, system BIOS manufacturer and version number or date, bus
type, model, processor speed, and amount of memory.
! Monitor brand and model name.
! Operating system and version – if you’re using a memory manager, its brand and version.
Also, list any memory-resident programs in use.
! If you’re using a network card, its brand and version.
! Brand and model of any other cards and devices installed on your system.
Program specific problems
If a problem appears with a specific program, please give us the following information:
! Display settings (color palette, display resolution, and so on) applied when the problem
occurs.
! Program name and version. Name any add-on packages you’re using.
! If possible, take note of the file and segment address that caused the problem.
! Detailed steps known to cause the bug, so we can reproduce it.