5 troubleshooting, Troubleshooting – Microsoft STOREXPRESS DSE4XM1 User Manual

Page 17

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March 10, 2009

Dolphin Interconnect Solutions

17

www.dolphinics.com

6. Follow the procedure outlined in Chapter 3 for driver software installation. If you

are prompted by the operating system for a driver, click Cancel.

7. Repeat the power-on procedure for any additional servers you may have connected

to the DSE4XM.

Note:

If you are running a Windows operating system, Dolphin provides drivers to support the
DXH510. These drivers are available on the Dolphin website at www.dolphinics.com/
support

2.5 Troubleshooting

Table 2–4 Troubleshooting Tips

Symptom

Tip

No Power to board

1) Check AC power cord for power.

2) Ensure rear power switch is turned on

Both Uplink slot LEDs are off when con-
nected to server (both server and the
DSE4XM must be powered)

1) Check cable connections

LED(s) are blinking when connected to
server

Contact customer support

Memory cards do not appear in device
manager or device list

Contact customer support

Host does not boot properly

Contact customer support

System hangs on boot

Contact customer support

Red Alarm LED is illuminated

TBD

Red Alarm LED is flashing

TBD

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