Section 4:troubleshooting, Contact, Hardware solutions – Motorola WA840G User Manual
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WA840G 4-1
Section 4:Troubleshooting
This section details possible solutions to common problems that may
occur in using the access point.
Contact
If you are unable to locate a solution here, please access our website
at
for the latest information.
You can also reach us 7 days a week, 24 hours a day at
1-877-466-8646.
Hardware Solutions
My computer is experiencing difficulty connecting to the wireless
network.
!
Ensure that your access point is powered on and that the
Wireless LED is lit.
!
Ensure that your wireless adapter (PCI card, Notebook or
Ethernet adapter) is installed correctly and is active.
!
Ensure that your wireless adapter’s radio signal is enabled.
Review your adapter’s documentation for further instructions.
!
Ensure that your wireless adapter for your PC and the access
point have the same security settings that will allow your
computer to access the wireless network. For details on adjusting
your security settings, see Wireless Security Settings in
Section 3: Configuration.
!
Ensure that your access point is within range of your router or is
not behind an obstruction. For example, metal structures will
interfere with the signal, as will 2.4 GHz cordless phones, and
microwaves.
!
Ensure that your antenna is connected and that your router’s
antenna is also connected.