International products, Ordering accessories – Multitech MULTI MODEM II MT5600BA User Manual
Page 99
D Warranty, Service, and Technical Support
93
MultiModemII User Guide
of the problem, a return shipping address (must have street address, not P.O. Box), a
telephone number, and if the product is out of warranty, a check or purchase order
for repair charges.
Extended two-year overnight replacement agreements are available for selected
products. Please refer to our Overnight Replacement Agreement at
for details on rates and coverages. Please direct
your questions regarding technical matters, product configuration, verification that
the product is defective, etc., to our Technical Support department at 800 972-2439.
Please direct your questions regarding repair expediting, receiving, shipping, bill-
ing, etc., to our Repair Accounting department at 800 328-9717 or 763 785-3500.
Repairs for damages caused by lightning storms, water, power surges, incorrect installa-
tion, physical abuse, or user-caused damages are billed on a time-plus-materials basis.
International Products
Your distributor should contact Amex, Inc., for information about repairs for your
Multi-Tech product:
Amex, Inc.
2724 Summer Street NE
Minneapolis, MN 55413
U.S.A.
Tel: +612 331-3251
Fax: +612 331-3180
Please direct questions regarding technical matters, product configuration, verifica-
tion that the product is defective, etc., to our Technical Support department nearest
you, listed at
. When call-
ing the U.S., please direct questions regarding repair expediting, receiving, shipping,
billing, etc., to our Repair Accounting department at +763 785-3500.
Repairs for damages caused by lightning storms, water, power surges, incorrect
installation, physical abuse, or user-caused damages are billed on a time-plus-
materials basis.
Ordering Accessories
SupplyNet, Inc., can supply you with replacement power supplies, cables and con-
nectors for select Multi-Tech products. You can place an order with SupplyNet via
mail, phone, fax or the Internet at the following addresses:
Mail:
SupplyNet, Inc.
614 Corporate Way
Valley Cottage, NY 10989
Phone:
800 826-0279
Fax:
914 267-2420
Email:
Internet: