Calling for repairs – Motorola BLE*/* User Manual
Page 12
Introduction 1-5
BLE*/* Installation and Operation Manual
Calling for Repairs
If repair is necessary, call the Motorola Repair Facility at 1-800-642-0442 or e-mail
for a Return for Service Authorization (RSA) number before
sending the unit. The RSA number must be prominently displayed on all equipment cartons.
The Repair Facility is open from 7:00 AM to 4:00 PM Pacific Time, Monday through Friday.
When calling from outside the United States, use the appropriate international access code, and
then call 52-631-311-1100 to contact the Repair Facility.
When shipping equipment for repair, follow these steps:
1
Pack the unit securely.
2
Enclose a note describing the exact problem.
3
Enclose a copy of the invoice that verifies the warranty status.
4
Ship the unit PREPAID to the following address:
Motorola, Inc.
Broadband Communications Sector
c/o Excel
Attn: RSA #_________
6908 East Century Park Drive
Suite 100
Tucson, AZ 85706