Inter-Tel AXXESS 8662 - Manual (Page 80)

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Axxess ® Model 8662 Phone User Guide – Axxess IP Mode
Q8. Why can’t I program a Station Speed-Dial number to the button I want? It keeps say-
ing that the button is non-programmable.
A8. Your system administrator has programmed that button as a non-programmable but-
ton. Because you cannot override system programming from your phone, you must
choose another button.
Q9. Why can’t I use one of the features described in this guide?
A9. There are a few reasons why you might not be able to access the feature. Some possi-
ble reasons include:
• Your system administrator may not have enabled the feature for your phone.
• Your system administrator may have programmed your phone to block the fea-
ture.
Q10. Why don’t the local phone company star codes (i.e.*82, *69, etc.) work when I press
or use the Outgoing Call feature code ( by default) to call an outside
number?
A10. Rather than pressing or to access an outside line, you must dial a
Select Line Group number before you can use the star codes. For example, if your
system is using the default Select Line Group numbers, dial 92001 to access that line.
Once you have dial tone, you can dial the star code and the number.
Q11. Why can’t I use the Agent Help or Record-a-Call features?
A11. If your phone is configured to use peer-to-peer (P2P) audio, you will not be able to
use the Agent Help and Record-A-Call features when you are on a P2P call. To deter-
mine if your phone is configured to use P2P audio, consult your system administrator.
Q12. If I need further assistance, how do I get technical support?
A12. First, contact your system administrator if you have a question that is not covered in
this user guide. If you need further assistance, contact your local authorized Inter-Tel
dealer. All Inter-Tel sales, service, and support are handled at the local level.
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