Inter-Tel CS-5400 - Manual (Page 155)

System Features
INTER-TEL
®
CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005
UCD Hunt Groups
Page 137
return the endpoint to its hunt group(s). Or, use the Hunt Group On/Off feature code
(324) to toggle the hunt group mode on or off. You hear dial tone.
UCD Hunt Groups
Uniform Call Distribution (UCD) hunt groups provide additional features to improve hunt
group efficiency. The features added when UCD is enabled are as follows:
•
Announcement and overflow endpoints pick up unanswered calls when the hunt group
endpoints are busy.
•
Hunt group priority ranking will place calls to one hunt group before another at end-
points that are members of more than one hunt group.
•
Hunt group supervisors can monitor outside calls of any member of the hunt group.
Announcement and Overflow Stations
Announcement and overflow stations are individual endpoints that receive unanswered calls
when all of the hunt group endpoints are unavailable. They are not usually included in the hunt
group list. Announcement and overflow stations can be separate endpoints or they can be the
same endpoint. Also, each of the hunt groups can have the same announcement and overflow
stations or they can be assigned different endpoints. In a network, the announcement and over-
flow stations can be off-node devices.
Figure 6. Announcement and Overflow Endpoints Example
Call rings in to
Ext. 2000
Ext. 1000
Ext. 1001
Ext. 1002
Ext. 1006
Ext. 1007
Ext. 1011
Ext. 1012
Ext. 1020
18 sec.
18 sec.
18 sec.
18 sec.
18 sec.
18 sec.
18 sec.
18 sec.
No Answer
Advance Timer
Announcement
Station
(once only)
18 sec.
Announcement Timer
Overflow
Station
72 sec.
Overflow Timer
Overflow
Station
72 sec.
Overflow Timer
Recall Timer
180 sec.
Recall
Dest.
Voice Processing
System,
Can be
an Extension,
or a Hunt Group