Inter-Tel CS-5400 - Manual (Page 167)

System Features
INTER-TEL
®
CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005
ACD Hunt Groups Span Nodes
Page 149
Inter-Tel endpoints: If the system is programmed for direct connection of reverse
transferred calls, you are immediately connected. If not, press the flashing CALL, indi-
vidual trunk, or
button.
Single line endpoints: You are automatically connected.
ACD Hunt Groups Span Nodes
The premium feature called Remote Automatic Call Distribution Hunt Groups allows ACD
hunt groups to span nodes. Node-spanning ACD hunt groups can have either members or ACD
Agent IDs.
•
Members: ACD hunt group members may include off-node endpoints, off-node single
lines, and Hunt Group Member extension lists.
•
ACD Agent IDs: Unlike members, there are no off-node Agent IDs. Agent IDs are
considered global throughout all nodes in which the Agent exists. This means that if
you create Agent ID 100 on one node, you must also create Agent ID 100 on all other
nodes that have an endpoint that a user may want to login to the hunt group using that
ID.
The Remote ACD Hunt Groups premium feature must be included in the software license
where the hunt group resides as well as any node that wants to have users login to the node-
spanning hunt group. The ACD Hunt Groups premium feature is also required. Because of this
fact, there are several cases that must be considered. The following table shows the different
displays and results for logging in to and out of ACD hunt groups with the different combina-
tions of the premium feature and the ACD Hunt Group enabled/disabled.
Database Programming
•
ACD hunt groups have options allowing the addition of endpoint off-node devices, sin-
gle line off-node devices, and hunt group member extension lists containing local or
off-node endpoints or both.
IC
Table 24. Displays and Results for Logging In and Out
END-
POINT
NODE
HUNT
GROUP
NODE
LOGIN
DISPLAY
LOGIN
RESULT
LOGIN “ALL”
DISPLAY
LOGIN “ALL”
RESULT
Yes Yes AGENT
LOGGED
INTO HUNT
GROUP
XXXX Agent
logged into
hunt group. AGENT
LOGGED INTO
ALL ACDS Agent logged
into all local and
remote groups.
Yes No CANNOT
ACCESS
RESERVED
FEATURE Agent not
logged into
group. AGENT
LOGGED INTO
ALL ACDS Agent logged
into all local
hunt groups, but
not remote
where feature
disabled.
No Yes CANNOT
ACCESS
RESERVED
FEATURE Agent not
logged into
group. AGENT
LOGGED INTO
ALL ACDS Agent logged
into all local, but
no remote
groups.
No No CANNOT
ACCESS
RESERVED
FEATURE Agent not
logged into
group. AGENT
LOGGED INTO
ALL ACDS Agent logged
into all local, but
no remote
groups.