Inter-Tel CS-5400 - Manual (Page 169)

System Features
INTER-TEL
®
CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005
Enabling the Send Camp-On Notifications to Members in DND Flag
Page 151
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With the node-spanning features of ACD hunt groups, changing Agent IDs can be done
from two possible locations: on the node where the group resides or on a node where
the logged-in endpoint resides.
— When changing an Agent ID on the node where the hunt group resides, the
remotely logged-in endpoint using that Agent ID will be logged out even though
the Agent ID still exists on the remote node. The hunt group will then contain the
new Agent ID in its removed list, making the new Agent ID available for log-in
use.
— When changing an Agent ID on the node on which the logged-in endpoint resides
(a node remote from the hunt group), the remote member will be logged out and
the old Agent ID will no longer exist on that node. The hunt group on the original
node will contain the old Agent ID in its removed list, because this ID still exists
on that node.
•
During a database restore on a node containing ACD hunt groups that use Agents IDs,
all Agents IDs are placed into each hunt group’s removed list. All endpoints will be
logged out during the restore.
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When the extension number of a logged-in endpoint is changed, the new extension will
be logged in with the same Agent ID and will not be disconnected. This applies to end-
points logged in both remotely and locally.
Enabling the Send Camp-On Notifications to Members in DND Flag
The Send Camp-On Notifications to Members in DND flag is located under System\Devices
and Feature Codes\Hunt Groups\Local\<Hunt Group>. This flag indicates whether or not
camp-on burst tones are sent to hunt group members that are in DND or that are logged out.
When sent to display endpoints, the display also indicates
N CALLS WAITING FOR <HUNT
GROUP> , where N is the number of calls that are currently camped on to the hunt group. This
allows hunt group members to see the hunt group queue in real-time.
If this flag is enabled:
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UCD hunt group members that are in DND will receive camp-on notifications.
•
ACD hunt group members that do NOT use agent IDs will receive camp-on notifica-
tions when the members are NOT logged in to the hunt group. This, in effect, is the
same as being in DND from the hunt group perspective.
•
ACD hunt group members that use agent IDs will receive camp-on notifications only
when the agent is logged in to the hunt group and in DND. Agents also receive notifica-
tions while in wrap-up.
If the flag is disabled, which is the default setting, camp-on notifications are not sent to hunt
group members.
Programming a Mini-DSS for Agent Wrap-Up
ACD agents can program a Mini-DSS button to light while they are in wrap-up mode. When
the wrap-up timer has expired, the lamp turns off, and the agent is available for calls again. To
use this feature, the agent’s phone must have an available user-programmable button.
To program a Mini-DSS for agent wrap-up at an agent endpoint:
1. Enter the Program Keys feature code (397 by default).
2. Press the button to program.
3. Enter the ACD Agent Wrap-Up Terminate feature code (329 by default). The button is
now programmed for wrap-up indications.