Inter-Tel CS-5400 - Manual (Page 200)

System Features
INTER-TEL
®
CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005
Page 182 Responding to Messages
menu button to use the intercom directory to look up a number. Refer to page 227 for
instructions.
Other Inter-Tel endpoints: While on- or off-hook at your endpoint, enter the Cancel
Message feature code (366). The display shows CANCEL MESSAGE ON EXT #.
Single line endpoints: Lift the handset and enter the Cancel Message feature code
(366).
2. Enter the extension number of the endpoint that has the message indication that you
want to cancel. You hear intercom dial tone if off-hook, or confirmation tone if on-
hook. The display shows MESSAGE CANCELED FOR <username>. If a message was
not present at the called endpoint, you hear reorder tones and the display shows NO
MESSAGES TO CANCEL).
Responding to Messages
Viewing Waiting Messages
To view received messages at a display endpoint:
1. If your button is flashing, one or more messages are waiting and the display
shows YOU HAVE XX MESSAGES.
Model 8660 or 8662: While on-hook, press the VIEW MESSAGES menu button. Then
press PREVIOUS or NEXT to scroll to the desired message.
Other Inter-Tel endpoints: While on-hook, press the button repeatedly to
view waiting messages.
2. A displayed message will show MESSAGE RECEIVED FROM EXT XXXX. If
desired, you can answer or cancel a message while it is displayed, as described below.
Answering Messages
To answer messages at a display endpoint:
1. When the desired message is displayed (as described above), press the button or the
REPLY menu button while on- or off-hook. Depending on how the message was left, an
intercom call is placed to the endpoint that left the message or to your message center.
If the button continues to flash, there is another message <display shows the
next message. Repeat step 1.
To answer messages at a non-display endpoint or single line endpoint:
1. Inter-Tel endpoints: If you see a flashing endpoint button, press the
button. Depending on how the message was left, an intercom call is placed to either the
endpoint that left the message or your message center.
NOTE
If, when you respond to the message, the called endpoint is unavailable
(does not answer a private call, is busy, or is in Do-Not-Disturb), your
button continues to flash (and the display indicates a waiting
message) unless you immediately leave a message before hanging up or
cancel the message after hanging up. The message waiting indications
are canceled automatically only when you have actually connected with
the called endpoint. Message indications from Voice Mail will only be
cleared if you save or delete the waiting Voice Mail message. The
button will re-light if you clear the message indication without
saving or deleting the Voice Mail.
MSG
MSG
#
MSG
MSG
MSG
MSG MSG