Reverse transfer – Inter-Tel CS-5400 User Manual
Page 219
System Features
INTER-TEL
®
CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005
Reverse Transfer
Page 201
Reverse Transfer
Calls ringing or recalling at a endpoint or a hunt group can be picked up at any other endpoint,
using this feature. Calls on hold can also be picked up from endpoints. A user can reverse
transfer a call from a endpoint or a hunt group on another node.
If more than one call is ringing or holding at the endpoint or hunt group, a priority list deter-
mines which call is reverse transferred. Calls are selected in the following order, and if more
than one call of the same type is at the endpoint, the calls are picked up in the order they were
received:
1.
Ringing calls
2.
Camped-on calls
3.
Holding outside calls
4.
Holding intercom calls
If a call is reverse transferred from a hunt group announcement or overflow endpoint, and an
endpoint in the hunt group becomes available, the call will be disconnected from your endpoint
immediately when answered by the hunt group endpoint.
Group Call Pick-up: When the Group Call Pick-Up feature is enabled, a call ringing in to a
hunt group or one of its endpoints can be picked up at any other endpoint. Users can enter the
Reverse Transfer feature code (4) and dial a hunt group’s pilot number to pick up a call that is
ringing in to the hunt group’s pilot number or to any endpoint within that hunt group. See
for details about the Group Call Pick-Up feature.
There is a programmable endpoint flag called “Transient Call Indication On Call Answer” that
determines whether the user sees a call display when reverse transferring a call (or using a sec-
ondary extension button). If the flag is enabled, the display indicates whether the call was ring-
ing, recalling, transferred, or holding at the other endpoint.
To reverse transfer a call:
EITHER, Lift the handset (Inter-Tel endpoints can remain on-hook) and enter the
Reverse Transfer (Call Pick-Up) feature code (4), then dial the extension or pilot num-
ber where the call is ringing or holding. You are automatically connected to the caller.
OR, Lift the handset (Inter-Tel endpoints can remain on-hook) and dial the extension or
pilot number where the call is ringing or holding, then press the Special button or
hookflash and enter the Reverse Transfer (Call Pick-Up) feature code (4). You are
automatically connected to the caller.
NOTE
Group Call Pick-up does not affect DSS lamp status any differently than standard
hand group calls or individual calls.