Agent help – Inter-Tel CS-5400 User Manual
Page 226
System Features
INTER-TEL
®
CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005
Page 208
Agent Help
enhanced speakerphone enabled, the enhanced mode will be disabled when the conference
begins and must be re-enabled if desired.
To use Record-A-Call with an Inter-Tel endpoint:
1.
Press the Special button and dial the Record-A-Call feature code (385) or press the
RECORD-A-CALL
menu button. The display shows REQUESTING RECORD-A-
CALL.
2.
If required or allowed, enter the desired mailbox number. The display shows ENTER
MAILBOX NUMBER. (If you do not enter a mailbox number, and you have a default
Record-A-Call mailbox, the system will automatically select your default mailbox. If
you do not have a default mailbox, the feature will time out or can be canceled by
pressing
or
ACCEPT
.)
3.
You hear a confirmation tone when the Record-A-Call feature is activated. The display
shows RECORD-A-CALL IN PROGRESS.
4.
To turn off Record-A-Call, repeat step 1 or end the call. The display shows RECORD-
A-CALL TERMINATED.
To use Record-A-Call with a single line endpoint:
1.
During a call, hookflash and dial the Record-A-Call feature code (385).
2.
If required or allowed, enter the desired mailbox number. The display shows ENTER
MAILBOX NUMBER. (If you do not enter a mailbox number, and you have a default
Record-A-Call mailbox, the system will automatically select your default mailbox. If
you do not have a default mailbox, the feature will time out or can be canceled by
pressing
or
ACCEPT
.)
3.
You hear a confirmation tone when the Record-A-Call feature is activated. The display
shows RECORD-A-CALL IN PROGRESS.
4.
To turn off Record-A-Call, repeat step 1 or end the call. The display shows RECORD-
A-CALL TERMINATED.
Agent Help
The Agent Help feature allows a user to request help from a designated “Agent Help Exten-
sion” during a two- or three-party call. When the request-for-help call rings, the Agent Help
Extension can choose to join the call or reject the request. The Agent Help Extension can be a
supervisor or other endpoint, an extension list, or a hunt group.
In Database Programming, an endpoint has two entries that can affect how this feature oper-
ates.
•
The Agent Help Extension field determines the endpoint that is called when the Agent
Help feature code is entered at the endpoint. This field can be set to any valid extension
number for an endpoint, extension list, or hunt group, or it can be set to “None.”
NOTE
Record-A-Call is not supported on IP or SIP devices on P2P calls. For details,
refer to
“Peer-to-Peer Audio for IP and SIP Phones’’ on
#
#
NOTE
The Agent Help premium feature is required to use Agent Help.