Inter-Tel CS-5400 - Manual (Page 261)

System Features
INTER-TEL
®
CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005
Hookflash/Recall
Page 243
•
Returns endpoints to the standard keymap
•
If the endpoint is a member of one or more ACD hunt groups, logs into the hunt
group(s)
This feature is especially useful for installers and troubleshooters who need to know exactly
how a given station is programmed.
To return the station to default:
Inter-Tel endpoints—While on- or off-hook, enter the Default Station feature code
(394). You hear a confirmation tone, and the display shows STATION DEFAULTED.
If off-hook, hang up.
Single line endpoints—Lift the handset and enter the Default Station feature code
(394). You hear a confirmation tone followed by dial tone. Hang up.
Hookflash/Recall
A timed hookflash (recall in Europe) may be required for Inter-Tel endpoint and single line
users to use certain telephone company or PBX features. The CO hookflash/recall feature code
sends a timed hookflash/recall over the trunk when entered. A hookflash/recall restarts the call
cost display and toll restriction, plus it starts a new line in the SMDR printout. However, the
call remains on the same Call button.
The Hookflash/Recall feature can be enabled or disabled on a trunk group-by-trunk group
basis. It can be used on any outside call, including conference calls.
The duration of the hookflash/recall can be changed by reprogramming the LS/GS CO Hook-
flash timer (default value is 0.6 seconds). If the system is not installed behind a PBX, the
Hookflash timer must be programmed to be compatible with the system’s trunks.
To send a timed hookflash/recall while on a trunk:
Inter-Tel endpoints—Press the Special button and enter Hookflash feature code 330.
Single line endpoints—Hookflash and then enter the Hookflash feature code 330.