Inter-Tel CS-5400 - Manual (Page 73)

Administrator Procedures
INTER-TEL
®
CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005
Using the Network Group Diagnostics Feature
Page 55
To reset the internal modem:
1. Enter the Modem Reset (9869) feature code. The display shows RESET MODEM
EXT#.
2. Enter the modem extension number. The display shows MODEM RESET.
If an invalid modem extension is entered, the display shows INVALID MODEM
EXTENSION.
Using the Network Group Diagnostics Feature
The Network Group Diagnostics feature allows an Administrator to verify that Network
Groups have been programmed correctly. When the Network Group Diagnostics feature code
is entered, the platform initiates pings from each Inter-Tel IP device and determines if the other
devices respond to the ping. If a device does not respond to the ping or if a firewall is detected,
the system issues a Message Print message. For details, refer to “System Error/Message Print”
on
page 249 .
The Network Group Diagnostics feature works on Inter-Tel proprietary IP devices for the local
node only. It does not work across nodes.
To run the Network Group Diagnostics:
1. While on-hook, enter the Diagnostics Mode feature code (9900, or 9100 in Europe) to
turn on diagnostics mode. The display shows DIAGNOSTICS ON.
2. Enter the Network Group Diagnostics feature code (by default, 9963, or 9163 in
Europe). The display shows NET GRP CHECK (YES = 1 NO = 2).
3. When prompted, press 1 or ACCEPT to start the diagnostics feature. The display shows
NET GROUP DIAG IN PROGRESS.
When the diagnostics is complete, the phone displays one of the following messages:
• NET GROUP CHECK COMPLETED: Indicates that all IP devices within the Network
Groups are capable of communicating via P2P audio.
• NET GROUP CHECK ERRORS FOUND: Indicates that either some of the IP devices
are offline or there are NATs/firewalls located between the devices. Check Message
Print to determine which errors occurred.
Seizing a Device
For troubleshooting purposes, the Seize Device feature code allows an Administrator to enable
diagnostics mode and then seize a specific trunk or extension by entering the module, circuit,
and device number.
The Seize Device is affected by trunk restriction. The Administrator’s phone must have outgo-
ing access permission for the trunk to seize it. Toll restriction is applied to any calls placed
after the trunk is seized.
To seize a device:
1. While on-hook, enter the Diagnostics Mode feature code (9900, or 9100 in Europe) to
turn on diagnostics mode. The display shows DIAGNOSTICS ON.
2. Press the Special button and enter the Seize Device feature code (9973, or 9173 in
Europe). The display shows ENTER MODULE.
NOTE During a reset, any call connected to the modem is dropped.
NOTE
Because this feature affects system performance, Inter-Tel recommends that you
run the diagnostics program after normal business hours when the system is idle.