Getting help, Flipscreen owner’s manual – iCEBOX iBOX flipscreen User Manual
Page 50
FlipScreen Owner’s Manual
44
Getting Help
If you have questions while using the iCEBOX, access the built-in Help to
find answers. This comprehensive Help contains information that you can
use to solve most problems that you may encounter.
Note:
A limited amount of information is available in Help without being
connected to the Internet. To access all available information, you
must configure your iCEBOX for access to the Internet and have
an Internet connection. See Internet Mode on page 32.
To get help
•
On the keyboard, press Help.
–Or–
•
On any menu, choose Help.
If you are unable to find the solution to your problem in Help, contact iCE-
BOX Customer Care for answers. Icebox Customer Care is available
during working hours.
To get help from iCEBOX Customer Care
1.
Have the following information and items ready when you call:
•
The serial number for your iCEBOX.
•
The date you purchased your unit.
•
A notepad and pen.
2.
Call UK 0845 3004310, Ireland 061 702058.
You can also send Email to [email protected]. Please
include the serial number for your iCEBOX, the date purchased, a detailed
description of the issue, and your phone number if you want to be con-
tacted by phone.
See also Troubleshooting on page 45 and FAQs on page 46 for more
information.