Intel NSI2U - Manual (Page 7)

Introduction
Revision 1.3 3
1.1.2.1 Support Commitment for Adapter / Peripheral Compatibility and Stress
Testing
Intel commits to provide the following level of customer support for operating systems that
receive Adapter / Peripheral Compatibility and Stress testing:
• Intel will provide support for customer issues with these operating systems involving
installation and/or functionality of the server board with or without the adapters and
peripherals listed in this document as having been tested under the particular operating
system.
• Support is defined as assistance in root causing issues, and determining a customer
acceptable resolution to the issue associated with the operating system. The resolution
may include, but is not limited to, on-board controller driver changes, engaging the
vendor for resolution, BIOS changes, firmware changes, or determining a customer
acceptable workaround for the issue.
• Intel will provide and test operating system drivers for each onboard video, network, and
storage controller.
• Intel will enable vendors to provide driver support for add-in adapters using these
operating systems.
• Intel will go through some of the steps to achieve certification to ensure its customers do
not run across any problems, but the actual certification is the responsibility of the
individual customer.
 For operating systems, adapter cards, and peripherals not listed in this
document, there is no support commitment. Intel will consider support requests
on a case-by-case basis.
1.2 Pass/Fail Test Criteria
For each operating system, adapter, and peripheral configuration, a test passes if specific
criteria are met. Specific configurations may have had particular characteristics that were
addressed on a case-by-case basis. In general, a configuration passes testing if the following
conditions are met:
• The operating system installed without error.
• Manufacturer’s installation instructions or Intel’s best-known methods were used for the
operating system installation.
• No extraordinary workarounds were required during the operating system installation.
• The server system behaved as expected during and after the operating system
installation.
• Application software installed and executed normally.
• Hardware compatibility tests ran to completion without error.
• Test software suites executed successfully
• Test and data files were created in the correct directories without error.
• Files copied from client to server and back compare to the original with zero errors
reported.
• Clients remain connected to the server system.
• Industry standard test suites run to completion with zero errors reported.