Jacuzzi HE96000 - Manual (Page 17)

Comfort PLUS Whirlpool Bath
Installation and Operation www.jacuzzi.com Page 17
English
Troubleshooting Procedures
If the unit is within the warranty period, contact Jacuzzi Whirlpool Bath Service Support at 1-800-288-4002 with your bath’s serial number
before work is started. The serial number is located on the Specification/Serial Number Plate (the plate is located behind the equipment area).
PROBLEM PROBABLE CAUSES REMEDY
Contact Jacuzzi Luxury Bath @ 800-288-4002
Pump/motor does not start
Pump/motor shuts off by itself before time elapses
Chromatherapy lights do not operate
Pump/motor operates but no fully adjustable jets are
functioning
Water leakage from pump unions
No power to pump/motor
Pump/motor not plugged in
Pump/motor faulty
Motor thermal protection has deactivated pump/motor
due to overheating (supply voltage low)
GFCI tripped
Inadequate supply wiring
Reset GFCI
Insert plug securely into outlet
Ensure the control panel is conencted to control box
Contact Jacuzzi Luxury Bath @ 800-288-4002
Let motor cool; thermal protection will reset. Check for
proper ventilation (check supply voltage)
Reset GFCI. If it continues to trip, do not use this unit.
Disconnect the unit and have the problem corrected by
a licensed electrician before using.
Consult a licensed electrician to correct the wiring unit.
Connector has come loose
Jets are closed
Suction cover/strainer may be clogged
Open jets by rotating counter-clockwise
With the motor turned OFF, remove the suction cover/
strainer and remove any debris. Replace the suction
cover before operating
Overtightened, O-ring may be pinched or improperly
seated, undertightened
Loosen unions , check and reseat O-ring. If O-ring has
been pinched out of shape, replace (refer to number
below). When tightening union nuts, handtighten only.
Pump/motor operates but air is not injected into the
water
Air valves are closed Open air control valves
Press Reset button on heater Water not maintaining temperature High Limit switch on heater has been tripped
Clean the suction cover/strainer of hair and debris when
necessary.
1 Remove the center screw and detach the suction
cover.
2 Clean the cover by backflushing debris from the holes.
3 Replace the suction cover immediately after cleaning.
When reinstalling, orient the cover/strainer with the
small notch at the bottom. The gasket must be inserted
into the groove of the cover/strainer before reinstalling
onto the suction fitting.
Keep hair a minimum of 6 inches (152 mm) away
from the suction fitting at all times when the whirlpool
system is operating. Hair longer than shoulder length
should be secured close to the head, or a bathing cap
should be worn.
Do not operate the whirlpool system with the suction
cover/strainer removed!
Screw
Notch Gasket
Suction Cover/Strainer Maintenance
Suction Fitting
Suction Cover
It is a safety device and must always be in place on the suction fitting to minimize the potential hazard of hair and
body entrapment.
Figure 17