Juniper Networks EX4200 User Manual
Page 226
After locating the serial number of the switch or hardware component you want to
return, open a Case with Juniper Networks Technical Assistance Center (JTAC) on
the Web or by telephone.
For instructions on locating the serial number of the switch or hardware component
you want to return:
■
See Locating the Serial Number on an EX2200 Switch or Component.
■
See “Locating the Serial Number on an EX3200 or EX4200 Switch or Component”
on page 198.
■
See Locating the Serial Number on an EX8200 Switch or Component.
Before you request an RMA from JTAC, be prepared to provide the following
information:
■
Your existing case number, if you have one
■
Serial number of the component
■
Your name, organization name, telephone number, fax number, and shipping
address
■
Details of the failure or problem
■
Type of activity being performed on the switch when the problem occurred
■
Configuration data displayed by one or more
show
commands
You can contact JTAC 24 hours a day, seven days a week on the Web or by telephone:
■
■
Telephone: +1-888-314-JTAC1-888-314-5822, toll free in U.S., Canada, and
Mexico
NOTE: For international or direct-dial options in countries without toll free numbers,
.
If you are contacting JTAC by telephone, enter your 11-digit case number followed
by the pound (#) key for an existing case, or press the star (*) key to be routed to
the next available support engineer.
The support representative validates your request and issues an RMA number for
return of the component.
Related Topics
■
Packing an EX2200 Switch or Component for Shipping
■
Packing an EX3200 or EX4200 Switch or Component for Shipping on page 201
■
Packing an EX8200 Switch or Component
■
Returning an EX2200 Switch or Component for Repair or Replacement
200
■
Contacting Customer Support to Obtain Return Materials Authorization for EX Series Switches
Complete Hardware Guide for EX3200 and EX4200 Ethernet Switches