Appendix: troubleshooting and specifications, Troubleshooting and specifications, Troubleshooting – Samsung DIRECTV SIR-TS160 User Manual
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Appendix: Troubleshooting and specifications
Use the tips below to help solve any problems you have with the DIRECTV
®
High-
Definition Receiver:
Troubleshooting
Q:
I have no picture and no sound and the POWER light does not light.
A :
Make sure your DIRECTV HD Receiver is plugged into a working power
outlet. If the outlet is switched, make sure it it turned on. If your DIRECTV
HD Receiver is plugged into a power strip, make sure it is plugged in and
turned on. Check the batteries in the remote control.
Q:
I have sound but no picture.
A :
Make sure your TV input (A/V mode) is set properly.
Make sure the A/V cables are properly connected.
Q:
I have picture but no sound.
A :
Make sure the TV is not being muted.
Q:
I have no picture and no sound.
A :
Make sure the TV is turned on.
Make sure your DIRECTV HD Receiver is turned on.
Make sure your Access Card is inserted properly into your receiver.
Check the signal strength from the satellite (see Checking the satellite signal
strength
in Chapter 3).
Make sure the coaxial cable is properly connected to the satellite dish.
Check the connections between your DIRECTV HD Receiver and your TV.
Turn your receiver off, unplug it, wait 10 to 20 seconds, then plug it back in,
and turn it on.
Q:
The top and bottom of the program image is cut off.
A:
If you connect your TV to one of the composite video out jacks (Video Out,
S-Video Out, or TV out), and you view a high-definition program with the
DIRECTV HD Receiver’s RESOLUTION switch set to either 720p or 1080i, the
picture will be slightly cropped at the top and bottom (the very top and
bottom edges of the image will not appear on the TV screen). To avoid this
problem, set the RESOLUTION switch to the 480p/i position if your TV is
connected to one of the composite video outputs.
Q:
I see the message on my TV: “(Due to) Copyright restrictions......”
A:
This means that the program you are trying to watch may not be viewed on
some outputs. Use a different connection from the DIRECTV HD Receiver to
your TV. See the section Connecting your DIRECTV High-Definition Receiver
in Chapter 3 for more information.
Troubleshooting and specifications