Star Tech Development BR4100DC - Manual (Page 51)

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Test your Internet connection.
You can try to pin down the location of the problem by completing the following steps:
• Ping your router.
1. Click on Start then Run.
2. Type “cmd”(or “command”) in the field and click Run.
3. Type “ping 192.168.2.1” (the router’s default IP address) and press Enter.
If you see four “Reply from 192.168.2.1” messages, the connection is successful.
If you see four “Request timed out” or “Destination host unreachable” messages,
there is a problem with your router connection. This is likely a hardware problem.
Check your cables, NICs, and router.
• Ping an outside IP address.
1. Click on Start then Run.
2. Type “cmd” (or “command”) in the field and click Run.
3. Type “ping xx.xx.xx.xx” (where xx.xx.xx.xx is the IP address of computer that is
outside your network) and press Enter.
If you were able to successfully ping your router, but are not able to ping an IP
address outside the router, the problem likely lies with the router. Please contact
StarTech.com technical support.
• Ping an outside website.
1. Click on Start then Run.
2. Type “cmd” (or “command”) in the field and click Run.
3. Type “ping <web address>”. Make sure you enter a valid web address after you
type “ping”. Press Enter.
Note that some websites may have firewalls that will not respond to ping
requests. Be sure to try a few different web sites. If you are unable to ping an
outside web address, there is possibly a DNS error on the PC. See “Configuring
Your PCs” on page 7.
If problems persist, try resetting the router.
• Press the router's reset button with a pencil tip for less than 4 seconds and the router
will re-boot itself, keeping your original configurations. If problems persist or you
experience extreme problems, press the reset button for longer than 4 seconds and the
router will reset itself to the factory default settings. Warning: This procedure will
erase all your configurations and replace them with the factory default settings.