Smart Technologies Education Software Installer 2011 - Manual (Page 29)

What happens if I expand my purchase from
SMART Notebook software to
SMART Classroom Suite software?
When you purchase SMART Classroom Suite software, you receive a new product key that
activates every component of the suite. You can use it on a computer where you’ve already activated
SMART Notebook software but you’re unable to return the SMART Notebook software product key.
Why does the Activating... bubble appear in the
system tray?
The Activating... bubble appears when your software doesn’t activate successfully. You have a 90-
day grace period while your system periodically attempts to activate the software. The bubble stops
appearing once the activation succeeds. To check the activation status of your SMART software,
start SPU. Contact SMART Support ( smarttech.com/contactsupport ) if the bubble appears every
day.
Why does the activation status of my
SMART software say it expires 90 days after
I activate it?
This happens with certain product keys when the software doesn’t activate successfully during the
90-day trial. Try activating the software again either automatically or manually. For more information,
see How do I activate my SMART software using the Activation Wizard? on page 23.
How do I activate SMART Response software?
See Activating SMART Response software in the SMART Response 2011 Interactive Response
system user’s guide ( smarttech.com/kb/170000 ).
C H A P T E R 5
Troubleshooting
25