Getting help when things go wrong – Sony 970C Series User Manual
Getting Help When Things Go Wrong
Text or graphics are in the
• Make sure you have selected the correct orientation (portrait or landscape) on the
• Make sure the media is correctly oriented in the IN tray.
• Make sure the paper guides fit snugly against the media.
The printer is really slow.
• Check the amount of RAM and processor speed in your computer (see “System
• Having less than 100 MB of free space on your computer’s hard drive can mean
longer processing times.
• Check the printer driver that you are using. Be sure to regularly check the HP web
for the most recent software
• Large, complex documents containing graphics or photographs print slower than
• When printing photographs, select
in Photo Paper Printing instead of
2400 x 1200 dpi
• You may be running numerous software programs simultaneously.
• Third-party devices connected between your printer and your computer can slow
• Printing over a network can cause the printer to print slower.
No page came out of the
• Make sure the power is on and all connections are secure.
• Make sure the printer cover is closed.
• Make sure the media is correctly loaded in the IN tray.
• If the Power Light is blinking, the printer is processing information. Be patient.
• If the Resume Light is blinking, press the Resume Button.
• If the Print Cartridge Status Light is blinking, lift the printer cover, check the Print
Cartridge Status, and verify that the print cartridge cradle contains properly
installed print cartridges.
• Make sure the Automatic Two-Sided Printing Module or Rear Access Door is in
A blank page came out of
• Make sure you have removed the protective piece of vinyl tape on each of the
• Lift the printer cover and check the Print Cartridge Status icons to make sure you
• If you are trying to print a fax:
Save the fax in a graphic format (such as TIFF).
Place it in a word processing document, and print from there.
Something is missing from
• Make sure you have set the correct margins.
• Make sure the margins are within the printable area. See “Minimum Printing
• Make sure the text and graphics are scaled correctly in your document.
970C.book Page 38 Tuesday, February 1, 2000 11:31 PM