SmartDisk Firewire CD-R/W - Manual (Page 24)

24 SmartDisk FireWire CD-R/W User Guide
Overview
If your SmartDisk FireWire CD-R/W is not working properly, please see the table
below for possible resolutions. If the problem is related to the CD recording process,
please refer to the CD recording software documentation as described on page 22. If
the problem is not resolved by reading this User Guide or the aforementioned means,
please contact Technical Support as described on page 11.
Troubleshooting
5
Problem Resolution
The CD-RW Drive does not appear in
My Computer (for PCs).
-or-
I do not see the CD that I inserted on
the Desktop (for Macintosh).
A. Ensure the drive is connected properly so
that power is being supplied to the drive. Try
unplugging and reconnecting the FireWire
cable. For PC users, remember you must
first install the SmartDisk Filter Driver as
described on page 13.
B. For Windows users, if your computer is
connected to a network, change your
mapped network letters to start at a higher
letter. If you are unsure on how to do this,
ask your System Administrator for
assistance.
The CD Tray does not open when I
press the Eject button.
This may be because the software has stopped
responding or power is not being supplied to the
drive. Use the Emergency Eject button as
described on page 21.
The CD-RW Drive automatically ejects
my CD.
A. Ensure the CD is inserted properly.
B. The drive may not support the CD type. For
a list of supported CDs, see “Mechanism
Supported Disc Formats” on page 27.
C. The CD may be damaged. Try using the CD
in an alternate CD drive to see if it works.
D. The CD may be full of data. Try recording to
a blank CD.