Appendix a troubleshooting, Overview, General problems – Sony SS2624 User Manual
Page 86: Overview general problems internet access, Troubleshooting, Appendix a, Internet access
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Appendix A
Troubleshooting
This Appendix covers the most likely problems and their solutions.
Overview
This chapter covers some common problems that may be encountered while using the
DSL/Cable Router and some possible solutions to them. If you follow the suggested steps and
the DSL/Cable Router still does not function properly, contact your dealer for further advice.
General Problems
Problem 1:
Can't connect to the DSL/Cable Router to configure it.
Solution 1:
Check the following:
•
The DSL/Cable Router is properly installed, LAN connections are OK,
and it is powered ON. Check the LEDs for port status.
•
Ensure that your PC and the DSL/Cable Router are on the same network
segment. (If you don't have a router, this must be the case.)
•
If your PC is set to "Obtain an IP Address automatically" (DHCP
client), restart it.
•
If your PC uses a Fixed (Static) IP address, ensure that it is using an IP
Address within the range 192.168.254.1 to 192.168.254.253 and thus
compatible with the DSL/Cable Router's default IP Address of
192.168.254.254.
Also, the Network Mask should be set to 255.255.255.0 to match the
DSL/Cable Router.
In Windows, you can check these settings by using Control Panel-
Network to check the Properties for the TCP/IP protocol.
Internet Access
Problem 1:
When I enter a URL or IP address I get a time out error.
Solution 1:
A number of things could be causing this. Try the following troubleshooting
steps.
•
Check if other PCs work. If they do, ensure that your PCs IP settings are
correct. If using a Fixed (Static) IP Address, check the Network Mask,
Default gateway and DNS as well as the IP Address.
•
If the PCs are configured correctly, but still not working, check the
DSL/Cable Router. Ensure that it is connected and ON. Connect to it
and check its settings. (If you can't connect to it, check the LAN and
power connections.)
•
If the DSL/Cable Router is configured correctly, check your Internet
connection (DSL/Cable modem etc) to see that it is working correctly.
Problem 2:
Some applications do not run properly when using the DSL/Cable
Router.
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