Scotts S2048 - Manual (Page 99)

Investment in Quality
INVESTMENT IN QUALITY
Please do not return this tractor to the store
where you purchased it.
Your Scotts tractor, designed and built by John Deere, is
more than just a purchase, it’s an investment in quality.
That quality goes beyond our equipment to your dealer’s
parts and service support.
That’s why John Deere has initiated a process to handle
your questions or problems, should they arise. If you
have questions or problems with your new tractor,
please follow the steps below. To locate your nearest
authorized Scotts servicing dealer, please call toll free
1-877-864-2295.
Step 1
Refer to your operator’s manual
Step 2
Contact your dealer
Step 3
Call the Customer Communications Center
A. It has many illustrations and detailed
information on the safe and proper operation of
your equipment. C. It gives ordering information for parts
catalogs, service and technical manuals.
B. It gives troubleshooting procedures, and
specification information. D. If your questions are not answered in the
operator’s manual, then go to Step 2.
A. Your authorized Scotts servicing dealer has
the responsibility, authority, and ability to answer
questions, resolve problems, and fulfill your parts
and service needs. C. If the parts and service people are unable to
resolve your problem, see the dealership
manager or owner.
B. First, discuss your questions or problems with
your dealer’s trained parts and service staff. D. If your questions or problems are not resolved
by the dealer, then go to Step 3.
A. Your authorized Scotts servicing dealer is the most efficient source in addressing any concern,
but if you are not able to resolve your problem after checking your operator’s manual and contacting
your dealer, call the Customer Communications Center.
B. For prompt, effective service, please have the following ready before you call:
• The name of the dealer with whom you’ve
been working.
• Your equipment model number.
• Number of hours on machine (if applicable).
• Your 13-digit serial number which you
recorded on the inside front cover of this manual.
• If the problem is with an attachment, your
attachment identification number.
C. Then call 1-877-864-2295 and our advisor will work with your dealer to investigate your concern.