Sonic Blue 4500 - Manual (Page 63)

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Chapter 6
Help
:: Troubleshooting
Customer Service Information
The FAQs below will help you solve common issues with your ReplayTV 4500. If you do not find the answers you need here, you
can contact our Customer Service Department as follows:
Phone
(800) 933-5899
E-Mail
[email protected]
Web
www.sonicblue.com/support/replaytv
Frequently Asked Questions
Problem Solution
ReplayTV is connected to my TV,
but I do not see the Quick Setup
screen. • Confirm that the correct line input is selected on your TV. (Press the TV/Video button on your TV to cycle through
inputs.)
• Confirm that ReplayTV is not in standby mode by pressing the ReplayTV button on the remote control. Verify that
the red POWER light on the unit is illuminated.
• If you are using the VGA connector on ReplayTV, you need to connect the yellow video cable from the A/V cable
during the first-time Quick Setup process.
• If you are using an A/V receiver in your setup, verify that the input source is the same as the output source going
to your television. For example, if you are using an S-Video output to connect ReplayTV to an A/V receiver, you
will need to use an S-Video output to connect your A/V receiver to your TV. This is a limitation of most A/V
receivers.
When setting up ReplayTV, the cor-
rect cable company does not appear
as a menu item in Setup. • Contact ReplayTV Customer Care by phone at (800) 933-5899. Please provide the following information: 1)
Complex name (if applicable), 2) City, 3) State, 4) ZIP code, 5) Cable Provider’s Name, 6) Cable Provider contact
information, and 7) Problem description. In most cases, the correct information can be added to the ReplayTV Ser-
vice database within 48 hours.
The ReplayTV remote does not
respond when I press a button. • Replace the batteries in the remote control with 2 new AA batteries.