Sonic Blue 4500 - Manual (Page 69)

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:: Limited Warranty and Software License
Warranty
SONICblue Incorporated (“SONICblue”) warrants your 4500 series ReplayTV (the “ReplayTV”) and any included ReplayTV
accessories against defects in material or workmanship as follows:
LABOR: For a period of one (1) year from the date of purchase (“Warranty Period”), if the ReplayTV is determined to be defective,
SONICblue will repair or replace the unit, at its option, at no charge, or pay the labor charges to any ReplayTV authorized service
facility. After the Warranty Period, the customer must pay for all labor charges.
PARTS: In addition, during the Warranty Period, SONICblue will supply, at no charge, a new or rebuilt ReplayTV unit in exchange
for a defective unit. After the Warranty Period, parts are available from SONICblue authorized service facilities or a ReplayTV Ser-
vice Center at your expense.
In addition, your ReplayTV carries a 30-day satisfaction guarantee for units purchased at the SONICblue E-store. It may be
returned within 30 days of purchase for a full refund (minus any shipping charges). Your ReplayTV must be returned in warranty
condition with all original accessories included, in order to receive a refund. Other terms may be offered by certain retailers. Check
with your retailer for details.
Warranty Service
To obtain warranty service, you must first obtain an RMA number (Return Merchandise Authorization) from a Technical Support
Representative at SONICblue. A Technical Support Representative may be reached at (800) 933-5899. Once an RMA number is
obtained, your ReplayTV must be shipped freight prepaid, in either its original packaging or packaging affording an equal degree of
protection, to the ReplayTV authorized distribution facility. In order to receive an advance replacement ReplayTV, the customer
• For your convenience, SONICblue has established a frequently
asked questions section at: http://www.sonicblue.com/replaytv.
For service assistance or resolution of a service problem, prod-
uct information or operation help, please contact the
SONICblue Customer Care Department:
• By phone: 1-800-933-5899
By email: [email protected]