Socket Mobile 10/100 - Manual (Page 27)

Appendix B Troubleshooting
SYMPTOM: Network Connection is not listed as an option
in ActiveSync.
POSSIBLE REASONS SOLUTION
Your device is using DHCP, but it
cannot access any IP addresses.
This may be because your device
has problems communicating with
your network’s DHCP server, or
because your DHCP server is not
available.
Try removing the 10/100 Ethernet
CF Card and reinserting it. If
ActiveSync still shows no network
connection, wait for a few minutes.
If you see the message “Unable to
contact DHCP server, using
cached information,” the 10/100
Ethernet CF Card is probably
working properly. If after a few
minutes, the problem persists, ask
your network administrator to
verify that the DHCP server is
working properly.
Your auto-launch program starts
too fast, and your device does not
have enough time to connect to
your network. Increase the second delay before
launch setting in the Auto-Launch
tab of the 10/100 Ethernet CF Card
Applet. If you have to set the delay
to longer than 20 seconds, you
should consult your network
administrator.
Your server does not have WINS
services enabled. Enter the IP address of the host
computer in the Primary WINS:
field in order to use ActiveSync.
SYMPTOM : My new IP addresses do not work.
POSSIBLE REASON SOLUTION
After entering the IP addresses for
your 10/100 Ethernet CF Card,
you forgot to tap/click OK.
Re-enter the IP addresses. When
done, tap/click OK.
SYMPTOM : A message reports, DHCP Lease Has Expired.
APPENDIX B: TROUBLESHOOTING 25