Service and contacts, Service, Contact us – Sierra Wireless 350 User Manual
Page 12: User guide warranty and customer service, Customer service contacts, Getting service, Warranty
o
o
o
o
o Service
o
Contact Us
o
Get Service
o
Warranty
User Guide
Warranty and Customer Service
For technical support of third-party accessories used with the AirBooster 350
RF amplifier, contact the accessory vendor directly. Sierra Wireless, Inc. does
not provide support for these components.
Customer Service Contacts
Help Desk
(604) 231-1128 (06:00 - 17:00 Pacific Time)
Sales Desk
(604) 231-1100 (08:00 - 17:00 Pacific Time)
Web
o
Service
(top)
o
Contact Us
o Get Service
o
o
Warranty
Getting Service
In the event of equipment malfunction, Sierra Wireless, Inc., or one of its
authorized agents should perform all repairs. It is the responsibility of users
requiring service to report the need for service to Sierra Wireless, Inc. or to
one of its authorized agents.
For warranty service or out-of-warranty repair:
Contact the
Help Desk
to determine the nature of the problem. If return
of the product is required they will help you with the rest of this
process.
1.
Obtain a Return Material Authorization (RMA) number from the
Sierra
Wireless Help Desk
.
2.
Print and fill out the
MS Word version
is
available if you prefer.
Remember: the more detailed your description of the problem, the
faster your booster can be diagnosed and repaired.
3.
Return the equipment, with the Problem Sheet enclosed, shipping
pre-paid, to the address specified by the Customer Service
Representative.
4.
o
Service
(top)
o
Contact Us
o
Get Service
o Warranty
o
Registration
Warranty
Sierra Wireless, Inc. warrants the AirBooster 350 RF amplifier against all
defects in materials and workmanship for a period of three (3) years from the
date of purchase.
The sole responsibility of Sierra Wireless, Inc. under this warranty is limited
to either repair or, at the option of Sierra Wireless, Inc., replacement of the
AirBooster 350 RF amplifier. There are no expressed or implied warranties,
including those of fitness for a particular purpose or merchantability, which
extend beyond the face hereof.
Sierra Wireless, Inc. is not liable for any incidental or consequential damages