Troubleshooting error messages – Sprint Nextel C201 User Manual

Page 61

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Section 4

Troubleshooting Tips

57

Troubleshooting Error Messages

One of the following error messages may be displayed if your card is
unable to connect to the network.

The card is not
responding properly.

You are directed to wait between 15-30 seconds and to then

re-launch the Wireless Connection Manager Software. If

the same message appears, you may have not inserted the

card or installed the card drivers properly. Remove and

reinsert the card into the PC card slot. Your computer

should “beep” when it has detected the card. If the

computer does not detect the card, re-install the software.

The card is not
present.

This message could indicate that your card is not inserted

into the PC card slot correctly, or that the card software was

not properly installed. Remove and reinsert the card, and

re-launch the Wireless Connection Manager application.

If the card is not detected, reinstall the software.

No service.

If this message is displayed, there is no service available at

this time. The network may be busy, or undergoing

maintenance. Try connecting to the network at a later

time, or moving to another location.

The connection failed
because the card was
not found.

If this message is displayed, verify that the card is properly

inserted, or that another device or application is not using

the card’s COM Port (such as HotSync).

There is no answer.

If this message is displayed, the card’s signal strength

could be inadequate, or the network could be busy.

Check the Signal Strength status bar, located on the main

window (two or more bars shaded green indicate a fair

signal). If the signal strength is poor, try moving to a

different location.

Card is already in use.

If this message is displayed, the card’s COM Port is being

used by another device or application. Shut down all

conflicting applications.

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