Modem related – Samsung P55 User Manual

Page 143

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Installing the Sound Driver after a Windows XP

Reinstallation

If you install the sound driver after reinstalling

Windows XP, the Add Hardware Wizard (Modem

Device) window may appear during the sound driver

installation.
This happens because the High Definition Audio

KB888111 Hotfix, which has been installed on your

system, has changed the settings to search for both

sound and modem devices. If you install the modem

device, this message will not appear. If necessary,

install the modem device together.

The number of the High Definition Audio—KB888111

Hotfix may differ if you have updated the Hotfix from the

Microsoft web site.

Q

I cannot hear the modem sound.

A1 Check that the telephone line is properly

connected to the modem.

A2 Check that the modem driver is installed properly.

 Click

Start > Control Panel > Performance and

Maintenance > System.

 Select

Hardware tab > Device Manager > Modems

in the System Properties window, and check if there

is a yellow exclamation mark on the installed modem
icon. If there is, delete the modem device driver and
reinstall the driver, because the yellow exclamation
mark represents a not properly installed driver.

 If there is no yellow exclamation mark, double-click

the installed modem, and click

Diagnostics tab >

Query Modem in the Modem Properties window to

diagnose the modem.

No message in either of Command and Response

in the Diagnostics tab means that the modem is not

operating properly.
Diagnose the modem again after restarting the

system or reinstalling the driver.
(You have to exit all programs using modem in the

advance of diagnostics of the modem).

Modem Related

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