Lotus 890 - Manual (Page 83)

Identifying Your System
When you request technical assistance, be
ready to provide the following
EPSON product name and model (on the
logo for your ActionNote)
EPSON product code (Axxxxxx)
Serial number (on base of ActionNote)
System BIOS version (displayed during
startup)
System configuration information from
Setup
Operating system version number
Hardware configuration (connections to
external devices, memory size, and so on)
Names and version numbers of software
you’re using
Any installed options
Any error message displayed
Once you gather this information, write it
down at the back of this manual to keep it
handy whenever you need it.
7-4 Troubleshooting