Troubleshooting, Error messages, Additional information – Pioneer DEH-2300UB User Manual

Page 9: Handling guidelines

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Troubleshooting

Symptom

Cause

Action

The display
automatically
returns to the
ordinary dis-
play.

You did not per-
form any opera-
tion within about
30 seconds.

Perform operation
again.

The repeat play
range changes
unexpectedly.

Depending on
the repeat play
range, the se-
lected range may
change when se-
lecting another
folder or track, or
when fast for-
warding/rever-
sing.

Select the repeat
play range again.

A subfolder is
not played
back.

Subfolders can-
not be played
when

FOLDER

(folder repeat) is
selected.

Select another re-
peat play range.

NO XXXX ap-
pears when a
display is chan-
ged (

NO TITLE,

for example).

There is no text
information em-
bedded.

Switch the display
or play another
track/file.

The display is
illuminated
when the unit
is turned off.

Demo mode is
on.

! Press

to can-

cel demo mode.
! Turn off the
demo display set-
ting.

The unit is mal-
functioning.
There is inter-
ference.

You are using a
device, such as a
cellular phone,
that transmits
electric waves
near the unit.

Move electrical de-
vices that may be
causing the inter-
ference away from
the unit.

Error messages

When you contact your dealer or your nearest
Pioneer Service Center, be sure to note the
error message.

Built-in CD Player

Message

Cause

Action

ERROR-11, 12,
17, 30

The disc is dirty.

Clean the disc.

The disc is
scratched.

Replace the disc.

ERROR-10, 11,
12, 15, 17, 30,
A0

There is an elec-
trical or mechan-
ical error.

Turn the ignition
switch OFF and
back ON, or switch
to a different
source, then back
to the CD player.

ERROR-15

The inserted disc
is blank

Replace the disc.

ERROR-23

Unsupported CD
format

Replace the disc.

FRMT READ

Sometimes there
is a delay be-
tween the start of
playback and
when you start to
hear any sound.

Wait until the mes-
sage disappears
and you hear
sound.

NO AUDIO

The inserted disc
does not contain
any playable
files.

Replace the disc.

SKIPPED

The inserted disc
contains DRM
protected WMA
files.

Replace the disc.

PROTECT

All the files on
the inserted disc
are embedded
with DRM.

Replace the disc.

USB storage device

Message

Cause

Action

NO DEVICE

When plug and
play is off, no
USB storage de-
vice is con-
nected.

! Turn the plug
and play on.
! Connect a com-
patible USB sto-
rage device.

FRMT READ

Sometimes there
is a delay be-
tween the start of
playback and
when you start to
hear any sound.

Wait until the mes-
sage disappears
and you hear
sound.

En

16

Appendix

Additional Information

Message

Cause

Action

NO AUDIO

There are no
songs.

Transfer the audio
files to the USB
storage device and
connect.

The connected
USB storage de-
vice has security
enabled

Follow the USB
storage device in-
structions to dis-
able the security.

SKIPPED

The connected
USB storage de-
vice contains
WMA files em-
bedded with
Windows Med-
ia

ä DRM 9/10

Play an audio file
not embedded with
Windows Media
DRM 9/10.

PROTECT

All the files in the
USB storage de-
vice are em-
bedded with
Windows Media
DRM 9/10

Transfer audio files
not embedded with
Windows Media
DRM 9/10 to the
USB storage de-
vice and connect.

N/A USB

The USB device
connected to is
not supported by
this unit.

! Connect a USB
portable audio
player or USB
memory that is
USB Mass Storage
Class compliant.
! Disconnect your
device and replace
it with a compati-
ble USB storage
device.

CHECK USB

The USB connec-
tor or USB cable
has short-
circuited.

Check that the
USB connector or
USB cable is not
caught in some-
thing or damaged.

The connected
USB portable
audio player/
USB memory
consumes more
than maximum
allowable cur-
rent.

Disconnect the
USB portable
audio player/USB
memory and do
not use it. Turn the
ignition switch to
OFF, then to ACC
or ON and then
connect a compli-
ant USB portable
audio player/USB
memory.

Message

Cause

Action

ERROR-19

Communication
failed.

Perform one of the
following opera-
tions.
–Turn the ignition
switch OFF and
back ON.
–Disconnect the
USB portable
audio player/USB
memory.
–Change to a dif-
ferent source.
Then, return to the
USB portable
audio player/USB
memory.

ERROR-23

USB storage de-
vice is not for-
matted with
FAT12, FAT16 or
FAT32

USB storage de-
vice should be for-
matted with FAT12,
FAT16 or FAT32.

Handling guidelines

Discs and player

Use only discs that feature either of the following two
logos.

Use 12-cm disc. Do not use 8-cm disc or an adapter
for 8-cm disc.

Use only conventional, fully circular discs. Do not use
shaped discs.

Do not insert anything other than a CD into the CD
loading slot.

Do not use cracked, chipped, warped, or otherwise
damaged discs as they may damage the player.

En

17

English

Appendix

Additional Information

<CRD4528-A/N>

9

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