Worldwide telephone list, Worldwide, Telephone – Lenovo C500 User Manual

Page 80: List, E-14

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a

Service

Provider

install

CRUs,

at

no

additional

charge,

under

the

type

of

warranty

service

designated

for

your

Machine.

Lenovo

specifies

in

the

materials

shipped

with

a

replacement

CRU

whether

a

defective

CRU

must

be

returned.

When

return

is

required,

1)

return

instructions

and

a

container

are

shipped

with

the

replacement

CRU,

and

2)

you

may

be

charged

for

the

replacement

CRU

if

Lenovo

does

not

receive

the

defective

CRU

within

30

days

of

your

receipt

of

the

replacement.

2.

On-site

Service

Your

Service

Provider

will

either

repair

or

exchange

the

failing

Machine

at

your

location

and

verify

its

operation.

You

must

provide

suitable

working

area

to

allow

disassembly

and

reassembly

of

the

Lenovo

Machine.

The

area

must

be

clean,

well

lit

and

suitable

for

the

purpose.

For

some

Machines,

certain

repairs

may

require

sending

the

Machine

to

a

designated

service

center.

3.

Courier

or

Depot

Service

*

You

will

disconnect

the

failing

Machine

for

collection

arranged

by

your

Service

Provider.

A

shipping

container

will

be

provided

to

you

for

you

to

return

your

Machine

to

a

designated

service

center.

A

courier

will

pick

up

your

Machine

and

deliver

it

to

the

designated

service

center.

Following

its

repair

or

exchange,

the

service

center

will

arrange

the

return

delivery

of

the

Machine

to

your

location.

You

are

responsible

for

its

installation

and

verification.

4.

Customer

Carry-In

or

Mail-In

Service

You

will

deliver

or

mail

as

your

Service

Provider

specifies

(prepaid

unless

specified

otherwise)

the

failing

Machine

suitably

packaged

to

a

designated

location.

After

the

Machine

has

been

repaired

or

exchanged,

it

will

be

made

available

for

your

collection

or,

for

Mail-in

Service,

the

Machine

will

be

returned

to

you

at

Lenovo’s

expense,

unless

your

Service

Provider

specifies

otherwise.

You

are

responsible

for

the

subsequent

installation

and

verification

of

the

Machine.

5.

CRU

and

On-site

Service

This

type

of

Warranty

Service

is

a

combination

of

Type

1

and

Type

2

(see

above).

6.

CRU

and

Courier

or

Depot

Service

This

type

of

Warranty

Service

is

a

combination

of

Type

1

and

Type

3

(see

above).

7.

CRU

and

Customer

Carry-In

or

Mail-In

Service

This

type

of

Warranty

Service

is

a

combination

of

Type

1

and

Type

4

(see

above).

When

a

5,

6

or

7

type

of

warranty

service

is

listed,

your

Service

Provider

will

determine

which

type

of

warranty

service

is

appropriate

for

the

repair.

*

This

type

of

service

is

called

ThinkPad

EasyServ

or

EasyServ

in

some

countries.

To

obtain

warranty

service

contact

a

Service

Provider.

In

Canada

or

the

United

States,

call

1-800-IBM-SERV

(426-7378).

In

other

countries,

see

the

telephone

numbers

below.

Worldwide

telephone

list

Phone

numbers

are

subject

to

change

without

notice.

For

the

most

current

phone

numbers,

go

to

http://www.lenovo.com/support

and

click

Support

phone

list

.

Country

or

Region

Telephone

Number

Africa

Africa:

+44

(0)1475-555-055

South

Africa:

+27-11-3028888

and

0800110756

Central

Africa:

Contact

your

Lenovo

service

provider

Argentina

0800-666-0011

(Spanish)

Australia

131-426

(English)

Austria

Up

and

running

support:

01-24592-5901

Warranty

service

and

support:

01-211-454-610

(German)

E-14

Lenovo

C500

Projector

User’s

Guide

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