Logitech Wireless BH870 - Manual (Page 30)

BH870 Wireless Bluetooth® Headset User’s Guide 30
The table below summarizes all of the control possibilities presented by the multifunction button (MFB).
Function Tap
Press
(hold 1-3 sec)
Toggle between MS OC softphone mode and standard softphone mode
(only during the first three seconds after you plug in the adapter)

Enter pairing mode (when not in pairing mode) 
Cancel pairing (when already in pairing mode) 
Table 7: Control possibilities presented by the multifunction button
10. FAQs and Troubleshooting
Q Why Won’t My Headset Pair with My Mobile Phone?
A Please check the following:
- Make sure the headset is charged and is in pairing mode. If the headset is already turned on, use the multifunction button to turn
it off by pressing and holding the button for 4 seconds. Next, turn the headset back on in pairing mode by pressing and holding
the multifunction button for 4 seconds. In pairing mode, the headset LED should be a constant blue color. If it is red, that means
the headset needs charging.
- Make sure Bluetooth is active on your mobile phone, and put it into Bluetooth pairing mode. The procedure for doing this varies
according to brand and model. See your mobile phone documentation for details.
- Remember the headset identifies itself as Jabra GO 6400. You need to find and select this name on your phone. You might also
be prompted to enter the pass code 0000 (four zeros) to accept pairing.
If you are still having trouble, see 4.3 Pairing the Headset with Your Mobile Phone in this guide for more information.
Q Why won’t my headset pair with the USB Bluetooth Adapter?
A Please check the following:
- Make sure the headset is charged and in pairing mode.
- Make sure the adapter is in pairing mode. With the adapter attached to the PC, press and hold the multifunction button for 2 seconds
to put the headset in pairing mode. The headset LED should be a constant blue color.
If you are still having trouble, see 4.4 Pairing the USB Bluetooth Adapter and Headset in this guide for more information.
Q Why doesn’t my computer detect the USB Bluetooth Adapter?
A Try connecting your USB Bluetooth Adapter to another USB port on the PC. Please note that it must be
a direct connection with no USB hub in between.
Q Why doesn’t my headset work with my softphone/mobile phone?
A Please check the following:
- Make sure the headset is charged. The LED is a constant green when the headset is fully charged.
- Make sure you are within range of the USB Bluetooth Adapter or mobile phone. See the question on range below.
- The adapter/mobile phone and the headset may no longer be paired. See the questions on pairing these devices above.
Q I cannot hear anything in my headset when using my mobile phone.
A Try the following:
- Make sure the two devices have been paired and are in range.
- Increase the speaker volume on the headset by sliding your finger along the touch-sensitive panel on the side of the headset.
Q My headband, earhook, or neckband is broken. How do I get another one?
A Visit www.jabra.com and place an order.