Panasonic BB-HCM311 - Manual (Page 20)

Troubleshooting
20
IPsec
Problem Cause and Remedy
The camera
cannot be
accessed in
transport mode. • IPsec policy settings are restricted.
Decrease the number of computers connected
simultaneously, and wait for a while, or shorten the lifetime in
the PC's IPsec settings.
• IPsec settings have not been set on your PC.
Set IPsec settings on your PC. See the Panasonic Network
Camera support website (http://panasonic.co.jp/pcc/
products/en/netwkcam/) for how to do this.
• The pre-shared key is not set correctly.
Set the same pre-shared key for the camera and your PC
(see page 63 of Operating Instructions on the Setup CD-
ROM).
• On the VPN router within the network, tunnel mode has been
set.
Transport mode and tunnel mode can not be used at the
same time. Cancel the PC's IPsec settings, and
communicate using tunnel mode.
• Either PC's SA *1 or Camera's SA is not established.
Disable the PC's IPsec settings, and enable it again.
The camera
cannot be
accessed in
tunnel mode. • The pre-shared key is not set correctly.
Set the same pre-shared key for the camera and the VPN
router (see page 66 of Operating Instructions on the Setup
CD-ROM).
• The VPN router is not set correctly.
Set the IKE and IPsec policy on the VPN router correctly (see
page 66 of Operating Instructions on the Setup CD-ROM).
• Either VPN router's SA *1 or camera's SA is not established.
Restart the VPN router and the camera.