Panasonic BB-HCM311 - Manual (Page 3)

Troubleshooting
3
Troubleshooting
The Panasonic Network Camera support website "http://panasonic.co.jp/pcc/
products/en/netwkcam/" includes various technical information other than the contents
in this troubleshooting section. Access it if problems occur.
Indicator Error Codes
Problem Cause and Remedy
Indicator lights
or blinks orange. • Ethernet cable is not connected properly.
Connect the Ethernet cable properly.
• PC, Ethernet hub or router is not working.
Confirm that PC, Ethernet hub and router is working.
Indicator
continues
blinking orange. • Indicator blinks orange when updating firmware.
If you access the camera on the web browser, Update
Firmware page will be displayed. Update the firmware
following the procedure (see page 149 of the Operating
Instructions on the Setup CD-ROM). If you fail to update the
firmware, see page 22.
Indicator
continues
blinking orange
(2-second
interval). • The router on your network is turned off.
Turn the router on, and wait for a while until the ADSL line is
connected.
• An error occurs in UPnP TM port forwarding.
Set up the camera again in [Automatic Setup] by the Setup
Program following the procedures shown on Getting Started.
Indicator
continues
blinking green. • Automatic setup is not complete.
Complete the setup following this Installation/
Troubleshooting.
• The camera did not get its IP address from the DHCP server.
When setting [Automatic Setup] or [DHCP Setup], the
camera may not get its IP address due to network failures.
Ask your ISP or network administrator for more information.