Panasonic BB-HCM311 - Manual (Page 7)

Troubleshooting
7
Camera Image/Page Display
Problem Cause and Remedy
The Top page is
not displayed. • The camera IP address has changed.
Enter the new IP address in the address bar of the web
browser.
• Wrong IP address class is assigned to the camera.
IP addresses of the PC and the camera must be in the same
local IP address class. Set the IP address correctly (see
page 175 of the Operating Instructions on the Setup CD-
ROM).
• The router does not allow access to the camera under the router
with the global IP address.
If you access the camera on the LAN, access with the
address for local camera access.
• Router does not have a loopback feature.
Access the camera with the local network IP address.
• You entered IPv6 address in the Internet Explorer.
Internet Explorer does not support IPv6 address access. Use
DynamicDNS services like Viewnetcam.com service.
• The network is congested.
Pages may not be displayed immediately. Wait for a while.
• The web browser is accessing the proxy server.
Set the web browser to access the Internet directly (see page
179 of the Operating Instructions on the Setup CD-ROM).