Password problems – Palm Tungsten T Handhelds User Manual

Page 272

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Appendix B

Frequently Asked Questions

262

Password problems

Problem

Solution

I forgot the password, and my
handheld is not locked.

First, use the password hint to try and remember the
password. If this doesn’t help or if you do not have a
password hint, you can use Security to delete the password,
but your handheld deletes all entries marked as private.
However, if you perform a HotSync operation before you
delete the password; the HotSync process backs up all
entries, whether or not they are marked private. Then you
can follow these steps to restore your private entries:

a.

Use the Palm Desktop software and the cradle/cable or
infrared communication to synchronize your data.

b.

Tap Forgotten Password in Security to remove the
password and delete all private records.

c.

Perform a HotSync operation to synchronize your data
and restore the private records by transferring them from
your computer to your handheld.

I forgot the password, and my
handheld is locked.

First, use the password hint to try and remember the
password. If this doesn’t help or if you do not have a
password hint, you must perform a hard reset to continue
using your handheld. See

“Performing a hard reset”

in

Appendix A

for more information.

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