Standard warranty, Warranty, Overview of standard warranty – Planar BAT24SI User Manual
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Planar Battery System BAT24SI
QUICK LINKS
GETTING STARTED
USING THE BATTERY
MAINTAINING THE BATTERY
APPENDIXES
Overview of Standard Warranty
Summary
•
Standard 1-year “repair and return” warranty
•
Typical repair turnaround time of 10 business days
•
Repair facilities and technical support in the United States and in Europe
Standard Warranty Return Procedure
As a Planar Standard Warranty customer, you must follow the procedure below if you
have a non-functioning Planar Battery System. Planar customer service staff will attempt to
correct any minor issues that may be causing the problem. Once Planar has determined that
you have a non-functioning product, Planar will arrange for return and repair of the non-
functioning product.
1
. In North America, call
(866) PLANAR1 (866.752.6271) and select Option 4. In Europe, call +358 9 420 01 or
send your info by fax to +358 9 420 0200. You must have the model number, serial
number, and proof-of-purchase available.
2
Planar customer service staff will attempt to correct any minor issues that may be
causing the problem. If we are unable to correct the problem to your satisfaction,
we will issue a Return Material Authorization (RMA).
3
You must return the product, as specified, to Planar Systems. Do not return the
battery cell or cart to planar Systems unless directed by Planar customer service.
4
Planar will validate the defect, repair the unit, and return the unit to you. The typical
turnaround time is 10 business days.
At its sole discretion, Planar may charge you the customer for returned units deemed
functional or for returned units with only customer-caused damage. It is the responsibility of
the customer to properly package the hardware, include all appropriate materials, and return
it to the location specified by Planar customer service.