Panasonic KX-FHD332 - Manual (Page 69)

Frequently Asked Questions
69
For Fax Advantage assistance, call 1-800-435-7329.
The other party complains that they cannot
send a document.
L The unit is not in FAX ONLY mode. Press
{RECEIVE MODE} repeatedly until FAX
ONLY mode is displayed.
Copying
The unit does not make a copy.
L You cannot make a copy during
programming. Make the copy after
programming or stop programming.
A black line, a white line or smudge appears
on the copied document.
L The glass or rollers are dirty. Clean them
(page 76).
The copied image is distorted.
L The thermal head is dirty. Clean it (page 77).
The printing quality is poor.
Note:
Please do not reuse the ink film!
For best results, use genuine Panasonic
replacement film. Refer to page 7 for further
details.
L Some paper has instructions recommending
which side to print on. Try turning the paper
over.
L You may have used paper with a cotton
and/or fibre content that is over 20%, such as
letterhead or resume paper. We recommend
smooth paper such as “Hammermill Jet Print”
for clearer printing.
Using an answering machine
I cannot receive documents automatically.
L Your greeting message on the answering
machine is too long. Shorten the message.
Record a message up to 10 seconds long.
L The answering machine rings too many
times. Set to 1 or 2 rings.
I cannot receive voice messages.
L Check if the answering machine is turned on
and connected to the fax machine properly.
L Set the number of rings on the answering
machine to 1 or 2.
I cannot retrieve recorded voice messages
on the answering machine from a remote
location.
L You did not program your remote access
code into your fax machine correctly.
Program the same code that is programmed
on the answering machine on the fax
machine with feature #12 (page 60).
I pressed the remote access code to access
the answering machine remotely, but the line
was disconnected.
L The code may include “#” which is used for
certain features provided by telephone
companies. Change the code on the
answering machine to another number which
does not include “#”. Also change the code of
the fax machine with feature #12 (page 60).
Callers complain that they cannot send a
document.
L Your answering machine has run out of
recording tape. Rewind the tape to record
messages.
L You set the answering machine to only give a
greeting message.
If a power failure occurs
L The unit will not function.
L The unit is not designed for making
emergency telephone calls when the power
fails. Alternative arrangements should be
made for access to emergency services.
L Fax transmission and reception will be
interrupted.
L If the delayed transmission (feature #25 on
page 61) is programmed and the start time is
passed during a power failure, transmission
will be attempted soon after power is
restored.
L If any fax documents are stored in the
memory, they will be lost. When power is
restored, a power down report will be printed
out stating which contents in the memory
have been erased.
A B C
Original Copy