Panasonic KX-MC6040 - Manual (Page 90)

11. Help
90 For assistance, please visit http://www.panasonic.com/help
The other party complains
that received documents are
too dark and cannot be read. L You used a colored paper as a document. Change the contrast (page 37)
and make a lighter copy of the document, using “
Text” resolution (page
42), and try again.
I cannot receive documents. L You may have subscribed to a voice mail service due to service packs
offered by your telephone company. Fax reception may not be possible
when voice mail is activated so we recommend you to:
–
contact your telephone company and request to deactivate voice mail
service, or
– subscribe to a Distinctive Ring service (page 55).
L The telephone line cord is connected to the [EXT] jack on the unit. Connect
to the [LINE] jack (page 18).
L Feature #442 is activated and the received fax documents are automatically
transferred to the computer. View the received documents using the
computer (page 52).
L Feature #448 is activated and the received fax documents are automatically
stored in memory. View the received documents on the display (page 48).
L Set the maximum fax speed to “ 14.4Kbps” (feature #418 on page 61).
I cannot receive documents
automatically. L The receiving mode is set to TEL mode. Set to FAX ONLY mode. Press
{
Fax Auto Answer} repeatedly to turn ON the {Fax Auto Answer} light.
L The time taken to answer the call is too long. Decrease the number of rings
before the unit answers a call (feature #210 on page 58).
L Make sure that the Distinctive Ring of feature #430 is set properly (page 55).
If you do not subscribe to the Distinctive Ring service offered by your local
telephone company, this feature should be OFF.
The display shows
“
Connecting”, but faxes are
not received.
L The incoming call is not a fax. Set to TEL mode. Press {Fax Auto Answer}
repeatedly to turn OFF the {Fax Auto Answer} light.
The printing quality of the
received documents is poor. L If documents can be copied properly, the unit is working normally. The other
party may have sent a faint document or there may be something wrong
with the other party’s machine. Ask them to send a clearer copy of the
document or to check their fax machine.
L If documents can not be copied properly, refer to “11.3.2 Printing problems”,
page 87.
The other party complains
that they cannot send a
document. L The memory is full of received documents due to a lack of recording paper
or a recording paper jam. Install paper (page 16) or remove the jammed
paper (page 95).
L If feature #442 is set to “ Always” (page 62), check the connection between
the computer and the unit.
L If feature #448 is set to “ On” (page 62), the memory is full of received
documents. View, print or save the documents, and then erase
unnecessary documents (page 48).
L The unit is not in FAX ONLY mode. Press {Fax Auto Answer} repeatedly to
turn ON the {Fax Auto Answer} light.
I cannot select the desired
receiving mode. L If you want to set FAX ONLY mode:
–
press {Fax Auto Answer} repeatedly to turn ON the {Fax Auto
Answer} light.
L If you want to set TEL mode:
–
press {Fax Auto Answer} repeatedly to turn OFF the {Fax Auto
Answer} light.
L The Distinctive Ring of feature #430 is activated (page 55).
Problem Cause & Solution