Pitney Bowes 9K0U - Manual (Page 37)

5-3
Integra ™ Model 9K0U Scale Operator Guide
5
SV61955 Rev. A Integra ™ Platform Scale 9K0U Operator Guide
Symptom Probable Cause Recommendation
Blank Screen
1. Sleep Mode Touch the Zero, Enter, or CE/C key, or
touch the weight platter.
2. Scale power supply
unplugged
Check power supply is firmly connected
at each end. Remove plug from wall
outlet, wait 10 seconds; reconnect.
3. Rate card not firmly
in slot/inserted back-
wards
Disconnect power, remove card, rub a
pencil eraser over the gold contacts to
clean them, insert card as illustrated in
Chapter 6, reconnect power.
Scale does not return to
Zero Interference with scale
platter Check the area around the scale to
ensure that nothing is touching the
scale platter by either leaning against
it or pressing up on the platter. Press
Zero key.
Scale displays Zero
weight only Out of calibration or me-
chanical interference Check for foreign matter under scale
platter. Call the Diagnostic Center.
Scale display does not
reach weight capacity Platter incorrectly
seated or mechanical
interference Ensure platter is correctly seated.
Check for foreign matter under scale
platter.
Inconsistent weights
1. Air currents moving
across platter
Move scale to another location.
2. Platter or item being
weighed touching
another object
Clear the area around the scale.
3. Vibrations affecting
scale
Turn on vibration filter.