Palm Pre P100EWW - Manual (Page 172)

172 Chapter 11 : Troubleshooting
• If your phone is connected to your computer in USB Drive mode,
disconnect your phone from your computer (see
Copy files between your
phone and your computer ).
• If you are in roaming coverage, check to see if you have data roaming
enabled. Open
Phone , open the application menu , and tap
Preferences . Under Network , tap Data Roaming and tap Enabled .
• Turn off your phone and turn it on again (see Turn the phone on/off ).
• Restart your phone (see Restart your phone ).
• Contact your wireless service provider to verify that your subscription plan
includes data services and that these services have been correctly
activated. your wireless service provider should also be able to tell you if
there are any outages in your location.
I can’t access a web page
1 Make sure you have Internet access:
• Open Web and try to view a web page you’ve loaded before.
• To ensure that you’re viewing the page directly from the Internet,
tap
.
• After confirming your Internet connection, try to view the page
again. If it comes up blank, tap
.
• If you’re still having trouble, the page may contain elements that are
not supported by the browser, such as Flash, Shockwave, VBScript,
WML script, and other plug-ins.
2 Some websites redirect simple web addresses given to the public to
actual web addresses that are more complex (for example, if you enter
the address
www.palm.com/support , it may actually go to the web
address http://www.palm.com/us/support ). If your phone’s browser
can’t follow the redirect, enter the web address in a desktop browser
and read the actual web address in the address bar. Then enter the
actual address in your phone’s browser.
An image or map is too small on my screen
Do either of the following:
• To switch to landscape mode to see more of the image, turn the phone on
its side.
• To zoom in on the image, pinch out or double-tap the screen.
A secure site refuses to permit a transaction
Some websites don’t support certain browsers for transactions. Contact the
site’s webmaster to make sure the site allows transactions using your
phone’s web browser.
Calendar and Contacts
I haven’t entered any contacts or calendar events on my phone,
but when I open those apps, I see entries
The entries you see displayed in Calendar or Contacts have been
downloaded to your phone from one of your online accounts such as
Google or Microsoft Exchange. Anytime you are in Email, Calendar, or
Contacts, you can set up a relationship to wirelessly sync data with one of
these accounts. And after you enter the account settings in just one of these
apps, any information you have online is automatically downloaded to all
three—so if you set up a Gmail account in Email but also have a Google
calendar, your phone’s calendar automatically displays events entered in
your Google calendar.
You can remove an online account from an application so that that app no
longer syncs with that account (see
Stop synchronization of Contacts with
an online account , Stop synchronization of Calendar with an online account ,
or Delete an email account ).