NETGEAR DGN2000 - Manual (Page 40)

36 Troubleshooting
– Verify that the IP address for your router and your workstation are correct and that the
addresses are on the same subnet.
Testing the Path from Your Computer to a Remote Device
After verifying that the LAN path works correctly, test the path from your PC to a remote device.
From the Windows run menu, type:
PING -n 10 <IP address>
where <IP address> is the IP address of a remote device such as your ISP’s DNS server.
If the path is functioning correctly, replies as in the previous section are displayed. If you do not
receive replies:
• Check that your PC has the IP address of your router listed as the default gateway. If the IP
configuration of your PC is assigned by DHCP, this information will not be visible in your
PC’s Network Control Panel. Verify that the IP address of the router is listed as the TCP/IP
default gateway as described in
“Preparing Your Network” on page 43 .
• Check to see that the network address of your PC (the portion of the IP address specified by
the netmask) is different from the network address of the remote device.
• If your ISP assigned a host name to your PC, enter that host name as the Account Name in the
Basic Settings menu.
Restoring the Default Configuration and Password
This section explains how to restore the factory default configuration settings, changing the
router’s administration password to password and the IP address to 192.168.0.1. You can erase the
current configuration and restore factory defaults in two ways:
• Use the Erase function of the Web Configuration Manager.
• Use the reset buttons on the side panel of the router (that is, press the Wireless On/Off and
WPS buttons simultaneously). Use this method for cases when the administration password or
IP address is not known.