Power Sentry COMPASS 4 - Manual (Page 5)

Newpoint Technologies, Inc. COMP-USER-006
Salem, NH 03079 Rev. 3.2 –01/31/01 5
Contents
A W ELCOME FROM THE P RESIDENT ..................................................................3
C ONTACTING N EWPOINT T ECHNOLOGIES ........................................................4
Newpoint Technologies Headquarters....................................... 4
Newpoint Sales Team ............................................................... 4
Technical Support .................................................................... 4
A BOUT THIS G UIDE .............................................................................................7
Objectives ................................................................................ 7
Intended Audience.................................................................... 7
Document Conventions............................................................. 8
Windows Navigation Conventions............................................. 8
A BOUT THE P ROGRAM ........................................................................................9
New in this Release .................................................................. 10
Upgrade Information................................................................ 12
Important Information for Upgrading Compass......................... 12
I
NSTALLING
N
EWPOINT
C
OMPASS
................................................ 16
D IRECTORY S TRUCTURE ....................................................................................16
H ARDWARE R EQUIREMENTS & R ECOMMENDED S ETTINGS ............................18
I NSTALLING N EWPOINT C OMPASS .....................................................................20
Installation Components........................................................... 25
I NSTALLING THE A PACHE W EB S ERVER ( OPTIONAL ).......................................30
I NSTALLING A DOBE A CROBAT 4 ( OPTIONAL )..................................................33
R EINSTALLING N EWPOINT C OMPASS ................................................................36
I NSTALLING Y OUR R AINBOW K EY ....................................................................38
Modifying Port Settings ............................................................ 40
T HE N EWPOINT D EVICE L IBRARY .....................................................................41
Installing Library Drivers......................................................... 42
Driver Upgrades ...................................................................... 45
Errors...................................................................................... 46
Device Library Contents and File Structure .............................. 47
C URRENT D EVICE L IBRARY , BY M ODULE ID...................................................48
L
OGGING
I
NTO AND
E
XITING THE
S
YSTEM
................................... 50
S TARTING U P AND S HUTTING D OWN THE C OMPUTER .....................................50
S TOPPING AND S TARTING C OMPASS A DMINISTRATOR ....................................51
C HANGING N ODE S TATES FROM THE A DMINISTRATOR ...................................55
C HANGING N ODE S TATES AT A C OMMAND P ROMPT .......................................56
C ONFIGURING THE S YSTEM .......................................................... 58
N
EWPOINT
T
ECHNICAL
S
UPPORT
................................................. 59
W HAT DO WE S UPPORT ? ....................................................................................59
H OW DO WE PROVIDE SUPPORT ?........................................................................61
The Problem Resolution Process .............................................. 61
Problem Prioritization and Resolution Goals ............................ 62
Support is a Collaborative Process ........................................... 63