RCA M5001 - Manual (Page 50)

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More Information
Troubleshooting Tips
The player does not turn on when the PLAY
button is pressed?
z Try to reset the device by press and hold Power
button for 10 seconds.
z Battery may be empty.
Skipping tracks or bad sound quality?
z Repeat, random or program function may be
activated.
z There may be strong magnetic fields (e.g. too
close to TV) near the unit.
z Low Battery level.
z Check the source of where the track came from.
Play that same song on the computer to verify
the song was encoded properly.
Cannot perform playback?
z LOCK function may be activated.
z There may be no mp3/WMA tracks in the
internal memory.
USB display does not appear when connected to
computer?
z Check connection between your unit and the
computer.
z Power up the device to establish USB
connection if the unit is in battery charging
mode. Make sure the lock key is in Unlock
position.
Cannot playback tracks on the player.
z Make sure audio tracks are encoded in the mp3
or Windows Media formats at supported
bitrates. Bitrates support by the player: mp3 –
32 to 320 kbps wma – 48 to 192 kbps
z WMA files may be DRM protected and you
don’t have the proper rights (license) to play the
files.
z Check the website and/or application help
system of the music download service provider
from where the content was purchased from for
license acquisition details. For more
information on how license acquisition works,
go to www .microsoft.com/windowsmedia/drm.
Cannot play video file on the player.
z Make sure the video file can be support by the
player. The player supports .MOV video files
encoded with M-JPEG up to a resolution of
128x160 and 12 frames per second (fps).
z If the file is not supported, convert it by a video
converting tool on computer.
Cannot browse photo on the player.
z Make sure the photo file can be support by the
player.
z If the file is not supported, re-save or convert it
by a photo browsing tool on computer.
†
Note:
For better result, were commend a
constant encoded bitrate from 32 to
320kbps for mp3 and 48kbps to 192kbps
for Windows Media Audio. Nevertheless,
your unit may play tracks encoded in
variable bit rate (VBR).